Support | Manufact
How can we help?
Find answers, report a problem, or help shape what we build next. Choose the channel that best fits what you need.
Support channels
Ask the community
Get help from the Manufact team and other builders, share what you are working on, and learn from the community.
Report an issue
Found a bug in mcp-use? Search existing reports or open a new issue with steps to reproduce it.
Suggest a feature
Propose an idea, tell us about your use case, and discuss potential improvements with other builders.
Support by plan
The right level of help as you grow
Every plan has a place to get help. Paid plans add direct and increasingly dedicated access to our team.
| Plan | Support | What it means |
|---|---|---|
| Free | Community support | Help from the community and the Manufact team in Discord. |
| Hobby | Email support | Direct support for product, account, and billing questions. |
| Startup | Dedicated Slack | A dedicated channel for faster, collaborative support. |
| Enterprise | Premium support + SLA | Contracted response times, a dedicated channel, and onboarding help. |
Enterprise support
Production-critical help, built around your team. Enterprise plans pair premium support with an agreed SLA, direct access to our team, and help getting your MCP workloads into production.
Premium support includes:
- A support SLA with contracted response times
- A dedicated channel shared with your team
- Hands-on onboarding and architecture guidance
- Priority help for production workloads